Telephone Language

e文

Here are some typical phrases that you can use in a telephone conversation.

Answering the phone ======================== / e* l" p( k5 H6 dHello? (informal) Thank you for calling Boyz Autobody. Jody speaking. How can I help you? / Y( N# C8 R4 s! T C& yDoctor's office. ' _2 L8 ?" B: o* B! u$ K' s 8 ]* v/ \5 G( u1 l0 e& o) n- rIntroducing yourself % v0 R3 H1 Z# K3 H0 I0 r========================= ^9 s+ B* f8 H- n+ _; L, \Hey George. It's Lisa calling. (informal) ( Y# X/ V2 i/ F- C9 pHello, this is Julie Madison calling. Hi, it's Gerry from the dentist's office here. This is she.* + m( l+ y: \ ]. XSpeaking.* ) [+ q; w8 Q" Y$ F7 @7 w' A*The person answering says this if the caller does not recognize their voice. % @$ P- Q: [, iAsking to speak with someone ============================== Is Fred in? (informal) + {) y2 F" v9 R; J% fIs Jackson there, please? (informal) 1 R& Y, J% X. I5 G7 F) a; [# r3 [: ICan I talk to your sister? (informal) May I speak with Mr. Green, please? Would the doctor be in/available? E: G" j& q- s( f: |5 ?$ l2 FConnecting someone 4 C" R: w$ V0 q3 R====================== Just a sec. I'll get him. (informal) ( d' |( c% j( r6 [/ H4 m' SHang on one second. (informal) Please hold and I'll put you through to his office. & l0 i1 L4 ^$ H- J8 KOne moment please. % q0 G7 W: \, J8 g( H8 |& F, z6 UAll of our operators are busy at this time. Please hold for the next available person. Making special requests ========================= 4 r2 A# P& m' m* L/ _. F+ q: r Could you please repeat that? Would you mind spelling that for me? Could you speak up a little please? Can you speak a little slower please. My English isn't very strong. 6 S; t! ?3 }+ P" f7 W& A+ OCan you call me back? I think we have a bad connection. 9 A' v: R4 n0 E/ Q9 X2 ]3 `Can you please hold for a minute? I have another call. - a* G/ ^3 V0 r* W Taking a message for someone $ I6 p3 w5 ~9 J8 U3 W3 ?================================== Sammy's not in. Who's this? (informal) I'm sorry, Lisa's not here at the moment. Can I ask who's calling? I'm afraid he's stepped out. Would you like to leave a message? 6 @ c& K# ^3 u+ q; U1 s0 vHe's on lunch right now.Who's calling please? ; S* v7 V6 d% W, z0 lHe's busy right now. Can you call again later? I'll let him know you called. I'll make sure she gets the message. 4 o' H9 s1 V) f: x, @" U + L4 K3 _ z' N( x1 ZLeaving a message with someone ================================= 2 j2 [$ {" U: h/ n" t Yes, can you tell him his wife called, please. ( e1 @, i# V$ ?9 a. V' fNo, that's okay, I'll call back later. ) ~0 q8 \4 j* N7 NYes, it's James from CompInc. here. When do you expect her back in the office? 3 g5 k# `0 A4 r' h t" H! jThanks, could you ask him to call Brian when he gets in? $ x* X: H, a1 p' cDo you have a pen handy. I don't think he has my number. . N# x6 D/ N0 Y6 y' K+ @, qThanks. My number is 222-3456, extension 12. 0 Z- E. f0 z3 @: Z& n1 j0 p7 ` % C2 [& m3 V; R9 Z# T2 SConfirming information =========================== Okay, I've got it all down. Let me repeat that just to make sure. . d& U6 ?2 K5 `0 G2 fDid you say 555 Charles St.? 6 L* e# g5 q% qYou said your name was John, right? I'll make sure he gets the message. ( u- w* L( R4 F4 E. L c/ A Listening to an answering machine ==================================== Hello. You've reached 222-6789. Please leave a detailed message after the beep.Thank you. Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can. 0 t3 f1 C/ m# B0 n, `3 \2 g, F4 S- i! \( vThank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896. Leaving a message on an answering machine 3 C3 a' q. V/ ~% d: W=========================================== ' L! j8 I, I1 f4 f7 H# N! s Hey Mikako. It's Yuka. Call me! (informal) 6 f5 m/ q7 a. y+ l8 X% v' S: dHello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient. / o$ h3 B+ Z0 u8 Q , N8 W% ?+ @: [) bFinishing a conversation ============================= Well, I guess I better get going. Talk to you soon. # q: }) p; [+ N/ v' g# dThanks for calling. Bye for now. 8 p, p9 `0 h4 B3 o, @- nI have to let you go now. 8 l% K) s9 S0 i" x$ OI have another call coming through. I better run. 5 h1 K% G4 k. v1 z, I d% a$ AI'm afraid that's my other line. I'll talk to you again soon. Bye. 1 I; L: C! L" c2 s7 G

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